Is your service lacking? Take a second to look…

Hello everyone and welcome back to the blog. Below is another short podcast regarding the importance of analyzing the current market to see if you can offer a competitive advantage over your competitors. I discuss a disappointing experience I had at Aveda related to this topic. Thanks for listening!

Always be looking for ways to stand out

Hello everyone and welcome back to the blog. I wanted to write today about one of the experiences I had in my class today that inspired me to write this post. I have recently transferred from Madison College, a two-year school on the east side of Madison, to the University of Wisconsin – Madison, a large university located in downtown Madison. The difference between these two schools is very stark, especially when it comes to class sizes and accessibility to teachers. For example, my classes at Madison college were 30 students max, while my marketing class at UW-Madison has close to 800 students! At Madison College, I was easily able to make a good impression on professors by simply going up to them after class and having a conversation. Not only can I no longer do this because of COVID, but because many of my classes are massive.

There is; however, methods that I have discovered in building influence. Even if it takes a little more time than it would at a smaller school, smaller business, or smaller town. I was able to find a way today in one of my classes titled Human Resource Management. This class is slightly smaller and has two lecture sections of about sixty students. Typically, especially over zoom classes, teachers will stay for a couple minutes after class and answer questions if anyone has them. Usually, there is no one that stays after class to ask a question or make a comment about something that was mentioned in the lecture. If you want to make an impression with a teacher during COVID this is exactly where you should start. Begin to ask the professor a question after every class or make a comment about something he discussed and you will slowly start to make a good impression on the professor.

Today the professor introduced the idea of organizational culture and stated that language or jargon that a corporation uses among their employees is part of visible organizational culture; however, I stayed after class to argue that language is a part of both visible and hidden culture. I provided an example from my job at McDonalds. I mentioned that we use the acronym hand bag out (HBO) to emphasize handing out the bag of food to a customer as soon as possible. I also mentioned that we call the 1st window “back cash” and the grill “side 1” and “side 2”. It was obvious that I had made a good impression immideatley after I shared this information.

Not only did I share a good bit of information that will help the classmates listening to my comment, but I made a lasting impression on my professor which may help my future application to the business school and grades. Overall, it does not take much to build your credibility and influence. COVID-19 is no excuse for failing to make a positive impression.

Pick up the phone and call

A lot of us have an underlying fear of picking up our phone, dialing a phone number when we need a problem resolved, and talking to people over the phone. This is definitely a fear I had before I became a manager at McDonalds. This job has taught me how to talk over the phone with high level business executives, disgruntled customers, and other members of the community. In this podcast I demonstrate the importance of getting over your fear of talking over the phone and also demonstrate the amount of time that can be saved by picking up the phone instead of emailing someone/texting someone/sending an online request. I know this is a big problem among my age demographic since everyone has gotten so used to sending emails and messages online, but it is important to remember how powerful a single phone call can be.

First Podcast!

Hello everyone. Thanks so much for visiting the page. I have had an idea for a while to create a podcast with my dad. Him and I have a lot of meaningful conversations almost every night about a variety of different topics but often it is about how him and I have learned how to stand out from other people over the years. Over this series of podcasts we will discuss a marketing book called Authority marketing by Adam Witte and Rusty Shalton which discusses seven pillars of marketing. In this podcast we briefly went over all seven pillars; however, we will contribute a podcast segment to each pillar in the future. Hope you enjoy! Also feel free to contact me if you would like to be a part of the podcast of have any knowledge you would like to share.