A lot of us have an underlying fear of picking up our phone, dialing a phone number when we need a problem resolved, and talking to people over the phone. This is definitely a fear I had before I became a manager at McDonalds. This job has taught me how to talk over the phone with high level business executives, disgruntled customers, and other members of the community. In this podcast I demonstrate the importance of getting over your fear of talking over the phone and also demonstrate the amount of time that can be saved by picking up the phone instead of emailing someone/texting someone/sending an online request. I know this is a big problem among my age demographic since everyone has gotten so used to sending emails and messages online, but it is important to remember how powerful a single phone call can be.